C.G.V. & Confidentiality;
1 - The parties to the contract :
The Customer refers to any person who books accommodation offered on the website of the Gîtes de France network (hereinafter referred to as the "Website");You can also contact us by e-mail or telephone or at one of the agencies of the Gîtes de France® network listed on the website https://www.gites-de-france.com/en/le-reseau-gites-de-france. The Customer may only make a booking if he/she is of legal age and authorised to sign contracts for which he/she is responsible.
The Owner signs the owner of the accommodation in which the stays are offered.
2 - Purpose of the contract: The purpose of these general terms and conditions of sale is to provide a framework for the reservation of a stay in an approved accommodation;The Fédération Nationale Gîtes de France is responsible for ensuring that these guidelines are followed by the Association with territorial jurisdiction, on behalf of the Fédération Nationale Gîtes de France. Under no circumstances shall the Fédération Nationale Gîtes de France® be held liable in the event of these general terms and conditions of sale being used by third parties or for purposes other than tourism.
The Fédération Nationale Gîtes de France® shall not be held liable in the event of these general terms and conditions of sale being used by third parties or for purposes other than tourism.
13 - Responsibility of the Vendor : The Vendor who offers services to a Customer is the sole interlocutor of this Customer and is responsible to the Customer for the fulfilment of the obligations arising from these General Terms and Conditions of Sale. The Vendor cannot be held responsible for fortuitous events, cases of force majeure or the actions of any person involved in the organisation and running of the event.
16 - Use of the Site: The Site offers à the reservation of stays in hébergements agrés Gîtes de France®, classified by the territorially competent Association, on behalf The parties agree that these general terms and conditions of sale are governed 23 - Prices : Prices are indicated in each description and correspond to the overall cost of renting the gite for a week, a weekend or a short stay. 24 - Arrival and duration of the stay: The Customer must arrive on the specified day and at the times indicated on the rental contract or on the acknowledgement of receipt of the rental. In the event of late or delayed arrival or last-minute cancellation, the Customer must notify the Owner whose address and telephone number appear on the voucher or description sheet. The reservation contract is concluded for a definitive period. The Customer may not, under any circumstances, assert any right whatsoever to remain in the premises at the end of the rental period. The Customer is responsible for any cleaning costs incurred during the rental period and prior to departure.
26- The warranty period : Upon the Customer's arrival at the accommodation, a guarantee deposit, the amount of which is indicated on the description sheet, is requested by the Owner unless the Customer has already made this deposit online. After the inventory of fixtures has been drawn up by both parties at the end of the rental period, this deposit is returned, less the cost of restoring the fixtures to their original condition if any discrepancies are noted. In the event of early departure (earlier than the times mentioned on the description sheet) preventing the establishment of the state of the premises on the same day as the departure;If the state of the property on the day of the Customer's departure is not satisfactory, the guarantee deposit will be returned by the Owner within a period not exceeding one week. In order to facilitate the operation of the deposit, an imprint of the amount of the deposit requested by the Owner will be made on the bank card used to pay the costs of the stay. This imprint will be removed 72 hours after it has been established that there is no dispute. In the absence of a valid imprint, the customer undertakes to pay the owner the deposit by cheque, cash or bank transfer no later than the date of entry to the premises. After a joint inventory of fixtures has been drawn up on departure, this deposit is returned, less the cost of restoring the premises to their original condition if any discrepancies are found. In the event of early departure (earlier than the times stated on the description form) preventing the state of the premises from being established on the same day as the departure, the tenant will be required to sign the rental agreement;In the event of the tenant's departure, the security deposit will be returned by the landlord within a period not exceeding one week. The Customer will be responsible for the cost of restoring the property to its original condition and will be required to make up the difference. 27 - Payment of charges : At the end of the rental period, the Customer must pay the Owner any charges not included in the price. The amount is calculated on the basis of the calculation given in the description and a receipt is provided by the Owner.
28 - Taxe de séjour : La taxe de séjour est un impôt local dont le client doit s’acquitter lors du paiement du solde de la réservation lorsque la commune de l’hébergement est 29 - Insurance: The Customer is responsible for all damage occurring through his own fault. He/she is required to be insured by a holiday-type insurance policy for these 30 - Conclusion of the contract : 31 - Payment of the balance: 32 - Arrival: 33 - Day tax: 34 - Use of the premises - Insurance:
3 - Reservation:
Reservation more than 6 months before the start of the holiday: Pursuant to article 68 of the amended décret 72-678 of 20 July 1972, no payment may be made in respect of seasonal lettings booked through an intermediary more than 6 months before the tenant moves in. To confirm the stay, the contract must be signed and returned, and the deposit must be paid 6 months before the start of the stay.
Online booking from 6 months before the start date with payment by credit card: Once you have made your selection and clicked on the "Book now" button or "Book online" button, you will be able to book online; or "I'm booking now", the Customer will see a screen that summarises the details of the booking.
The Customer is then invited to complete a page of personal data, which he or she validates.The Customer will receive confirmation of the order by e-mail. This confirmation will set out the essential characteristics of the reservation, its price and the methods of payment. The content of the confirmation of reservation is archived by the Seller. It is considered to be dated proof of the Customer's consent to the reservation.
If the period between the date of booking and the date of commencement of the day's stay is less than 30 days, the Customer will only be offered payment by credit card and the full amount of the day's stay must be paid on booking.
Service without online payment or service by telephone or e-mail: The Customer may contact the Vendor either via the Site (using a form), by telephone or by e-mail in order to receive the reservation contract, the special terms and conditions of sale, the description of the accommodation and the general terms and conditions of sale.
In the event of a request from the Site, once you have made your selection and clicked on the button "Make a reservation" or "Make a reservation online", you will be sent a confirmation email;If the Customer clicks on the "Serve online" or "I'm booking now" button, a screen will appear summarising the details of the booking. The Customer is then invited to complete a page of personal data, which he or she validates. A notch then lists the specific details set out in the reservation contract. By clicking on the "validate" button, the Customer agrees to receive the booking contract, the special terms and conditions of sale, the description of the accommodation and the general terms and conditions of sale.
The reservation becomes final upon receipt of a copy of the reservation contract signed by the Customer, which implies, in particular, acceptance of these general terms and conditions of sale and payment of a deposit;The Customer agrees to accept these general terms and conditions of sale and to pay a deposit corresponding to 25% of the rental price of the accommodation, the total cost of the reservation and the cancellation insurance premium, if applicable. If the time between the date of reservation and the date of commencement of the holiday is less than 30 days, only payment by bank card will be offered to the Customer and the full cost of the holiday must be paid at the time of reservation.
With the receipt of payment (deposit or full price of the holiday), the Booking Agency considers that the Customer accepts the terms, conditions and full price of the holiday.
Agency booking: In the event of an agency booking, the Seller will provide the Customer with a draft booking contract, the special terms and conditions of sale, the description of the accommodation and these general terms and conditions of sale. The reservation is definitively made after receipt or delivery to the Seller, and before the deadline mentioned on the project, of a copy of the reservation contract signed by the Customer, which implies in particular acceptance of these general terms and conditions of sale;These terms and conditions of sale and the payment of a deposit corresponding to 25% of the rental price of the accommodation, the total cost of the reservation and the cancellation insurance premium, if applicable. If the time between the date of reservation and the date of commencement of the holiday is less than 30 days, only payment by bank card will be offered to the Customer and the full cost of the holiday must be paid at the time of reservation.
With the receipt of payment (deposit or total price of the holiday), the Reservation Agency considers that the Customer accepts the terms, conditions and total price of the holiday.
Payment of the balance: The Customer must pay the Vendor the balance of the service agreed and still outstanding, 30 days before the start of the holiday.
A Customer who fails to pay the balance on the agreed date is deemed to have cancelled the holiday. The service will then be offered for sale again and no refund will be made.
Duration of the stay : The reservation contract is concluded for a definite period. The Customer may not, under any circumstances, assert any right whatsoever to remain in the premises at the end of the period.
: The rental contract is concluded for a definitive period.
4 - Incessibility of the contract : The rental contract is concluded intuitu personae and may not be assigned.
The Customer is prohibited from subletting or making the accommodation available free of charge to a third party, except with the prior agreement of the Owner. Failure to comply with this
prohibition will result in the immediate termination of the rental contract to the detriment of the Customer.
5 - Accommodation capacity : The accommodation contract is for a specified number of people. If the number of occupants exceeds the accommodation capacity, the Owner may refuse to accept additional Guests. In this case, any modification or termination of the contract will be considered to be at the Customer's initiative.
The erection of tents or the parking of caravans on the grounds of the rented property is also prohibited, except with the prior written agreement of the Owner. Failure to comply with this prohibition will result in the immediate termination of the rental contract to the detriment of the Customer and will not give rise to any reimbursement.
6 - Your pets : The booking contract and the description sheet specify whether or not the Customer may stay with pets. If the Customer fails to comply with this clause, the Owner may refuse the stay. In this case, no refund will be made. For self-catering bookings, the Customer must indicate the number of pets that will be accompanying him/her at the time of booking. The description sheet will specify any supplementary tariffs (pet tariff, additional guarantee deposit, additional swimming package, etc.). The owner may specify special care arrangements for pets in the internal regulations displayed in the accommodation: the reservation contract may be terminated to the detriment of the Customer in the event of non-compliance with these conditions. No reimbursement will be made.
7 - Cancellation by the Customer : All cancellations must be notified to the Vendor (by email, via the customer account, by post).
a/ The Customer is covered by cancellation insurance: please refer to the refund conditions set out in the insurance contract.
b/ If the Customer does not have cancellation insurance: in the event of cancellation by the Customer, the Vendor will reimburse the Customer, with the exception of the cost of rebooking, as follows:
Cancellation up to and including the 21st day before the end of the day : the amount of the deposit corresponding to 25% of the rent will be retained, plus, if the Customer chooses to take advantage of this, 25% of the amount of all services directly linked to the stay, plus the amount of the deposit if the Customer chooses to take advantage of this, plus 25% of the amount of all services directly linked to the stay, plus the amount of the deposit if the Customer chooses to take advantage of this, plus 25% of the amount of all services directly linked to the stay, plus the amount of the deposit if the Customer chooses to take advantage of this;The balance will be reimbursed if it has been cashed on the date of cancellation.
Cancellation the day before or on the day of arrival initially stipulated in the contract or failure to show up: no refund will be given.
8 - Interruption of the day by the Customer : In the event of interruption of the day by the Customer, no reimbursement will be made unless the reason for the interruption is covered by the cancellation insurance that the Customer may have.
9 - Cancellation by the Vendor: When, before the start of the day, the Vendor cancels the day, he must inform the Customer by registered letter with acknowledgement of receipt.
France® network proposed by the Vendor.
- either cancel the reservation contract and obtain immediate reimbursement of the sums paid without penalty;
- or accept the change or substitution of accommodation proposed by the Vendor: an amendment to the reservation contract
setting out the changes made is then signed by the parties. Any reduction in price will be deducted from the sums still owed by the Customer and if the payment made by the Customer exceeds the price of the modified service, the excess will be returned to the Customer before the end of his or her stay.
In order to facilitate the operation of the deposit, an imprint of the amount of the deposit requested by the owner will be made on the bank card used to settle the costs of the stay. This imprint will be removed 72 hours after it has been established that there is no dispute. In the absence of a valid imprint, the customer undertakes to remit the deposit to the owner by cheque, cash or bank transfer no later than the time of entry into the premises. After the inventory of fixtures has been drawn up by both parties at the end of the rental period, this deposit shall be refunded, less the cost of restoring the premises to their original condition should any discrepancies be noted. In the event of early departure (earlier than the times stated on the description form) preventing the state of the premises from being established on the same day as the departure, the tenant will be required to sign the rental agreement;In the event of the tenant's departure, the security deposit will be returned by the landlord within a period not exceeding one week.
: When, during the course of the day, the Seller is unable to provide a significant part of the services provided for in the performance contract (except in the event of an accident), the Seller shall be liable for any loss or damage suffered as a result of the failure of the Seller to provide the services provided for in the performance contract;weather conditions such as heavy rain, snow, ice, fire or any other external event such as strikes, epidemics or disruption of the local energy supply) and to the extent permitted by the terms of the contract;This is for a period of more than 2 days for a one-week rental period and 3 days for a longer rental period;If the period of hire is longer than one week, the Seller will offer a day's stay in place of the day's stay and will bear any additional cost.
If the service accepted by the Customer is of inferior quality, the Vendor will reimburse the difference in price before the end of the service. If the Vendor is unable to offer a replacement day or if the Customer refuses to accept the replacement day, the Vendor shall reimburse the Customer pro rata for the day not used.
However, in order to benefit from this article, the Customer must inform the Vendor (by e-mail) immediately, which will allow the Vendor to attempt to solve the problem and to make the delay run.
The Vendor will reimburse the Customer for the cost of the replacement.
12 - Customer's responsibility: It is the Customer's responsibility to check that the information they provide when registering, or at any other time, is accurate and complete.
14 - Absence of rétractation : For services carried out remotely, the Customer does not benefit from the reservation period, in accordance with;article L221-28 of the Code
de la consommation relative notamment aux prestations de services d’hébergement fournies à une date ou selon une périodicit&e; détermin&e.
15 - Usage de la langue française et primauté du Français : In accordance with French law 94-664 of 4 August 1994, the offers presented on the Site, intended for French customers, are made in French. Commercial translations into other languages of all or part of the sections appearing on this site may be available. The parties agree that the French language version takes precedence over any commercial translations made into another language.
of the Fédération Nationale des Gîtes de France® et du Tourisme Vert. The purpose of the Site is to assist the Customer in finding accommodation and associated services, and to make the appropriate reservations or any other transactions. Fraudulent use of this Site or use that contravenes these general terms and conditions of sale may result in the Association with territorial jurisdiction refusing access to the services offered on the Site at any time.
17 - Intellectual property: The Site is an intellectual work protected by intellectual property rights. The Site as a whole and each of the intellectual property elements that make it up (such as texts, tree structures, software, databases, photographs, illustrations, sounds, charters, diagrams, logos, trademarks, designs and models) are the exclusive property of the Seller.
18 - Protection of personal data : Gîtes de France® processes, on its own behalf, your personal data, under the conditions set out in the
Privacy Policy; available at the following URL address: https://www.gites-de-france.vendee.com
19 - Territoriality of applicable law and jurisdiction: The parties agree that these general terms and conditions of sale are governed
by French law, including the definition of jurisdiction.
by French law, including the definition of jurisdiction.
20 - Proof: It is expressly agreed that, except in the event of a manifest error committed by the Seller, the data stored in the Seller's and/or the Owner's information system shall have evidential value in relation to orders placed. Data stored on computer or electronic media by the Vendor shall constitute evidence.
If they are produced as means of proof by the Vendor in any litigation or other proceedings, they will be admissible, valid and enforceable between the parties
in the same way, under the same conditions and with the same probative force as any document which would be tabulated, recorded or kept by écrit.
21 - Expression of grievances – Dispute resolution – Independent customers: Any grievance relating to the electronic settlement procedure may be addressed to the settlement agency. Any complaint regarding the state of the premises and/or the state of the description of the day's accommodation must be submitted to the rental agency within three days of entering the premises. Any other notification must be sent to the Vendor as soon as possible by letter or e-mail. When the Seller, in its capacity as agent, is required to compensate the Customer on behalf of the Owner, the Customer subrogates to the Seller the rights and actions it has against the Owner. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous debt. and R.616-1 of the French Consumer Code, the Customer has the right to have recourse, free of charge, to the mediation service offered by the redress agency after having exhausted all amicable procedures. The governing body is: SAS CNPM – MEDIATION – CONSOMMATION. In the event of a dispute, the Customer may submit a complaint on the website: http://cnpm-mediation-consommation.eu or by post by writing to CNPM - Médiation - Consommation - 27,
avenue de la Libération - 42400 SAINT-CHAMOND
Particular conditions applicable to; The conditions set out in this chapter supplement the conditions applicable to all reservations.
22 - The dates of collection of the price of the day : The Customer will be invited by electronic mail to pay his deposit, corresponding to 25% of the rental amount, to which will be added the total cost of the reservation as well as the cost of the;any cancellation insurance taken out, plus, if the Customer chooses to take out such insurance, 25% of the amount of all the services directly linked to the stay as shown on the description sheet.
25 - Condition of the premises: An inventory is drawn up jointly and signed by the Customer and the Owner or its representative on arrival and departure. This inventory constitutes the sole reference in the event of a dispute concerning the state of the premises. The Customer is obliged to use the rented property in a reasonable person. The state of cleanliness of the property at the time of the Customer's arrival must be recorded in the inventory of fixtures. The Customer is responsible for cleaning the premises during the rental period and prior to departure. The amount of any cleaning costs is calculated on the basis set out in the description sheet.
In the event that the cost of restoring the property to its original condition exceeds the amount of the guarantee deposit, the Customer will be required to make up the difference.
The Customer will be responsible for the cost of restoring the property to its original condition and will be required to make up the difference.
The Customer will be responsible for the cost of restoring the property to its original condition and will be required to make up the difference.
The Customer will be responsible for the cost of restoring the property to its original condition and will be required to make up the difference.
assujet. The réservation agency collects it on behalf of the Owner and then pays it to the collector of the intercommunalit;e concerned.
different risks. A certificate of insurance may be returned to the tenant upon entry to the premises, or a declaration on honour may be required.
Particular conditions applicable à the réservation
of a séjour en chambre d’hôtes
The conditions set out in this chapter supplement the conditions
applicable à all réservations.
The reservation becomes effective once the Customer has sent the reservation agency a deposit of 25% of the total price of the stay with a minimum of one night per room booked and a copy of the reservation contract signed before the date indicated on the front page. The second copy of the booking contract must be retained by the customer. The price is inclusive of all charges as per the description sheet, excluding sétaxe de séjour.
The balance is paid to the Vendor one month before the start of the holiday. In the event of late payment, the Customer is deemed to have cancelled the holiday. In the event of a booking being made less than 30 days before the end of the day's stay, the full amount of the booking fee will be payable at the time of booking.
Extra consumption and services not mentioned in the rental contract will be refunded to the Owner at the end of the day.
The Customer must arrive on the day specified and at the times mentioned on the rental contract. In the event of late or delayed arrival, the Customer must notify the Owner.
The day tax is a local tax which the Customer must pay when paying the balance of the day when the municipality of the accommodation is liable. The collection agency collects it on behalf of the owner and then passes it on to the collector in the relevant inter-municipal authority.
The Customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. He undertakes to return the rooms in good condition and is responsible for all damage caused by him: he is required to be insured by a holiday-type insurance policy.